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Your repair will be complimentary, and shipping will cost $20 roundtrip.

Upon payment, We will supply you with an insured FedEx Shipping slip so that you can ship your item to us, and will return it to you using the same method.

Jewelry repairs may take 2-8 weeks depending on the piece, so please check with Customer Service at shop@gilesandbrother.com for a more specific timeline.

We process orders within one business day, and ship via FedEx from our studio in New York City. We do not accept returns or exchanges on any customized items.


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